📄 PRIVACY POLICY — Plumbing Buddy & Rooter Inc.
Last Updated: November 2025
Plumbing Buddy & Rooter Inc. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://plumbing-buddy.com or interact with us through online forms, phone calls, text messages, or service appointments.
By accessing our website or submitting your information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following information:
1.1 Personal Information
Name
Phone number
Email address
Service address
Appointment details
Images or videos you provide for diagnostic purposes
1.2 Automatically Collected Information
IP address
Browser type
Device information
Pages visited on our site
1.3 SMS/Text Message Information
When you opt in to receive text messages, we collect:
Your phone number
Message content
Date, time, and frequency of messages
2. How We Use Your Information
We use collected information to:
Provide plumbing services
Schedule and confirm appointments
Send SMS notifications (appointment reminders, technician arrival windows, estimate links, service updates)
Respond to inquiries
Improve our website
Maintain internal business records
We do not sell or share your information with third parties for marketing purposes.
3. SMS/Text Messaging Policy
By providing your mobile number and opting in through our website form, you agree to receive SMS text messages from Plumbing Buddy & Rooter Inc.
These messages may include:
Appointment confirmations
Technician ETA updates
Service status updates
Estimate links
Follow-up communication
Optional promotional offers (only if you opt in separately)
3.1 Consent Requirements
SMS opt-in is voluntary and not a condition for receiving services.
You may unsubscribe at any time by replying STOP.
Reply HELP for customer support.
3.2 Message Frequency
Message frequency varies based on your service needs.
3.3 Charges
Message and data rates may apply depending on your mobile plan.
4. Sharing Your Information
We may share your information only with:
Third-party service providers who assist in scheduling, dispatching, invoicing, or communication
Home warranty companies (if applicable to your service)
Law enforcement if required by law
Your personal information is never sold.
5. Data Protection
We implement reasonable administrative, technical, and physical security measures to protect your information.
However, no method of transmission over the internet is 100% secure.
6. Your Rights
You may request to:
Access the information we have about you
Correct or update your information
Delete your personal data (except where legally required to be retained)
To make a request, email us at:
📧 [email protected]
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
8. Updates to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
9. Contact Us
Plumbing Buddy & Rooter Inc.
1609 Olympic Dr
Turlock, CA
Phone: (209) 900-3339
Email: [email protected]
